Terms & Conditions


Personal information and data

The information or personal data provided by the user will be processed according to the provisions of the Data Protection Policies. By using the website, you authorize us to process such information and personal data and declare that all information and/or personal data provided to us are accurate and truthful.

Conditions of sale

Any new conditions will take effect from the moment they are published on this site. We therefore invite you to read carefully the conditions of sale every time you intend to make purchases on www.marcocalzature.it.

Use of the website

By using this website and/or placing orders through it, you agree to:

  1. make use of the website only to make legally valid consultations or orders;
  2. do not make false or fraudulent orders. If we have reasonable grounds to believe that an order of this nature has been placed, we will be entitled to cancel it and inform the competent authorities;
  3. provide us with your email address, postal address and/or other contact details in a truthful and correct manner.

In the same way, you consent the use of this information to contact you (if necessary, please read the Privacy Policy).
If you do not provide us with all the information we need, we will not be able to follow up your order.
By placing an order through this website, you guarantee to be older (over 18 years of age) and to have the legal faculty to enter into binding contracts.

Orders

Orders sent will be binding on Marco S.r.l. only after it has received a confirmation from us via e-mail hat the order process will be completed regularly, the payment will be authorized and the products will be at least partially available. It is suggested to print the email and keep it. If you do not receive the confirmation email please contact us by writing to e-shop@marcocalzature.it

The information contained in these Terms and Conditions and the details contained in this website do not constitute an offer to the public, but merely an invitation to make a contractual proposal.

Delivery and payment conditions

It is up to the buyer to choose between the payment and delivery conditions offered on the site www.marcocalzature.it.

Payments

Details of accepted means of payment are highlighted during the purchase process.

All payments are managed independently by third-party services. Therefore, this Website does not collect payment data - such as credit card numbers - but receives a notification once the payment has been successful.

In case the payment made by one of the available means fails or is rejected by the payment service provider, the Owner is not obliged to execute the order. Any costs or commissions resulting from the failed or refused payment shall be borne by the User.

Methods of payment or delivery other than those indicated are not permitted.

Delivery terms

The delivery time is between 1/8 working days, depending on whether the requested item is available in stock.

If the article is to be put back into production, the above mentioned timing may vary. However, the customer will be notified by email of the days required to reproduce the article.

For extra Italy shipments the timing will vary depending on the destination.

Marco S.r.l. makes everything possible so that after the shipment confirmation, the delivery takes place within the terms indicated above, within the estimated deadline at the time of selecting the delivery method and, in any case, within the maximum deadline of 14 days from the date of the Order Confirmation. The item will be entrusted to the courier who will send the customer a shipping confirmation with indication of the traking. Marco S.r.l. cannot be held responsible for any damage resulting from any delay occurred during the transport.

 Shipping

1  Shipping costs - ITALY

Shipments to Italy are made by courier, unconditionally chosen by Marco srl.
Shipping costs are free throughout Italy for orders over € 99 and have a cost of € 7 for orders below € 99.

Reference legislation on terms of sale, i.e. Articles 49 ff. of Legislative Decree 206/2005 (Consumer Code) as amended by Legislative Decree n. 21/2014.
The competent court in case of disputes, in relations with consumers, pursuant to art. 66-bis of Legislative Decree 206/2005 the territorial jurisdiction is mandatorily attributed to the Consumer's place of residence (or domicile).

2  Shipping Costs - EUROPE

Shipments to Europe are made by courier chosen unconditionally by Marco srl..  

Shipping costs for Zone 1 * will be € 25 for orders under € 249 and free for orders over € 250.

Shipping costs for Zone 2 ** will be € 60 for orders under € 499 and free for orders over € 500.

*Zone 1: Austria, Belgium, Bulgaria, Czechia, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, United Kingdom, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary
**Zone 2: Andorra, Cyprus, Guernsey, Liechtenstein, Malta, Norway, Switzerland, Turkey, Ukraine

 

Purchase as guest

On this site is also available the function of buying products as a guest. With this mode of purchase, you will only be asked for those data that are essential to process your order. During the purchase process, you will be offered the opportunity to register as a user or continue as an unregistered user.

Warranty

Marco S.r.l. guarantees that the products sold are free from defects. If defects are found in the products, we kindly ask you to inform us as soon as possible by writing to e-shop@marcocalzature.it. All products sold comply with the Italian and European Union (EU) standards applicable to them.

Return of product

To exercise the right of withdrawal, you must inform us by filling in the appropriate contact form on the page form for returns and changes of the site www.marcocalzature.it within 14 days from the day on which you, or a third party, designated by you, acquire physical possession of the goods.

Your right of withdrawal from the Contract will be applied only to those products returned in the same conditions in which you received them. We remind you that in case of return, you are responsible for the content of the package subject to return.

No refund will be made, regardless of the return options you choose if:

  • the package received contained an item that is incorrect and/or different from the product ordered or to be returned.
  • the product has been used in addition to the simple opening.
  • the products are not in the same condition in which they have been delivered or if they have been damaged.

We invite you, therefore, to pay attention in return operations and to take care of the products as long as they are in your availability and possession. Please return the item using or including in the package the original box, which is an integral part of the item.

In the case referred to in point above 1), that is, in case of error in the content of the package you returned, we will be entitled to charge you the shipping costs in case it is possible to manage and return to your attention the package received..

After filling the form for return and changes present on the website www.marcocalzature.it, you can return the product to Marco srl, to the attention of the returns office, Via Curtatone 25 - 20122 Milan (Mi) Italy, without undue delay and, in any case, within 14 days from the day on which you, or a third party designated by you, acquires physical possession of the goods. The deadline is met if you return the goods before the expiry of the 14-day period. The direct costs and the return of the goods will be at your expense.

Alternatively the return can be made at the Marco store located in Via Borgogna, 3 - 20122 Milan, this service is offered only at this store. If you decide to return the product at the aforementioned point of sale, you must personally go to the store and deliver the article including its original packaging together with the printed order confirmation.

After evaluating the conditions of the article, we will inform you if you are entitled to a refund of the amount paid. The refund can be made by crediting the amount according to the payment method used at the time of purchase, or through a voucher that can be spent on the online shop.

You will bear the costs and risks of returning the products, as indicated above.

If the customer requires the issue of a voucher, or Marco srl releases it as compensation for the return, the same will have a validity of 90 (ninety) days. Marco srl reserves the right to extend the expiry date of the voucher for a further month if it has not been used within the time limit. After this limit, Marco srl will collect the amount of the voucher and the customer will lose the right to purchase. The evasion of the purchase voucher issue can take up to 5 working days from receipt of the return at our warehouse.


In the case of returns of Extra EU, the amount of the purchase voucher / refund of the returned products will be reduced by administrative costs incurred for customs clearance of goods. To this end, Marco srl recommends the shipment of non-EU returns through the EMS international circuit, in order to apply the rules of duty-free return of goods and to minimize customs fees. Art. 2 paragraph 2 c-bis) e), art 5 paragraph 3 Consumer Code.


Refunds received after the deadline contractual, could be accepted at the discretion of Marco srl and could be refunded exclusively as a credit at our e-store.

N.b. the conditions mentioned above can be evaluated and subsequently applied from time to time based on the quality of the goods received.

For returns relating to non-EU orders, the shipping costs for the return of footwear and any other related expense such as local taxes, customs duties, import and / or customs clearance of goods are charged to the customer and will be deducted from the final refund. The returned goods must be sent toMarco srl, - to the attention of the returns office, Via Curtatone 25 - 20122 Milano (Mi) - Italy.

We recommend that you insure the shipment. The package containing the return travels at the risk of the customer, and therefore, Marco srl is not responsible for any loss, damage or delays in delivery to our warehouses.

The shipment of returns from non-Italian countries is at the total expense of the customer. The Customer is invited to ensure the shipment of the return. The package containing the return is under the responsibility of the Customer. Marco srl is not responsible in case of loss, accidents or delays in the delivery of return shipments sent by the Customer.


For any questions, you can contact us by writing toe-shop@marcocalzature.it

Change size

Without prejudice to the provisions of the previous paragraph, once you have received the item, if you wish to change the size of the purchased product, you can request the change without additional delivery costs for the new product, provided that you return the original item in the same conditions in which it was delivered, without damage and within the terms established in these Conditions.

You can then request a size change by filling theform returns and changes on the site www.marcocalzature.it within 14 days from the day on which you, or a third party designated by you, acquires physical possession of the goods.

The change can also be made freely at the Marco store located in Via Borgogna, 3 - 20122 Milan, this service is offered only at this store, without undue delay and, in any case, within 14 days from the day on which you, or a third party, designated by you, acquire physical possession of the goods. The deadline is met if you return the goods before the 14-day period has expired.

In the event that you decide to change the product at the aforementioned Marco store, it will also be possible to change the product with a different item, as long as the change is made with an item of value at least equal to the economic amount of the product you intend to change. It will not be possible to exchange items with lower prices. You will therefore have to personally go to the store with the item together with the printed order confirmation.

After evaluating the condition of the article, the shop can change the size or article according to your preferences.

In case of products purchased on the OUTLET, it won’t be possible to change size at the store Marco in Via Borgogna, 3 – 20122 Milan, but the shop will only be able to change the item, provided that the change is made with an item of value at least equal to the economic amount of the product to be changed. The size change for products purchased on the OUTLET will only be possible online by filling in the form for returns and changes, if the size you requested is not available, you will be entitled to a refund by issuing a purchase voucher to be spent online or by crediting the amount on the payment method used for the purchase.

Return of defective products

If you believe that at the time of delivery the product does not comply with the provisions of the Contract, you must immediately contact us using our contact form form for returns and changes, or by sending an email toe-shop@marcocalzature.it and we will inform you of the procedure to follow.

You will have to return the product to Marco srl - to the attention of the returns office, Via Curtatone 25 - 20122 Milan (Mi) Italy or at the Marco store located in Via Borgogna, 3 - 20122 Milan, this service is offered only at this store. We will carefully examine the returned product and notify you by e-mail, within a reasonable time, whether we will proceed with the refund or replacement of the product (as applicable). The refund and / or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date of sending an e-mail with which we will confirm that we will proceed with the refund or replacement of the unsuitable item.

The amount paid for the products that will be returned due to damage or defect, if they really exist, will be refunded in full, excluding the costs for the return on your part. The refund will be made via purchase voucher that can be spent online or via the payment method used to make the purchase.

All rights recognized by current legislation remain unaffected..

Electronic payment method

We inform you, for your safety, that payment by credit card is made via Virtual POS managed directly by the credit institution. We will not know your credit card details.

Marco S.r.l. uses specific systems for the control and verification of all transactions that take place through the site, such as Secure Sockets Layer (SSL), to allow the encryption of potentially sensitive information.

Promotion terms and conditions

Marco S.r.l. reserves the right to cancel present promotions at any time. Discountsare not cumulative.

Jurisdiction and applicable laws

The use of our website and contracts for the purchase of products through this website are governed by Italian law.