Terms & Conditions

PURCHASES MADE ONLINE

 

MARCO SRL

Registered office: Via Curtatone 25, 20122 Milan, Italy

Operational headquarters: Via Curtatone 25, 20122 Milan, Italy

Tax code and VAT number: 08541790153

Mail PEC: marcocalzature@legalmail.it

Rea number: MI-1228273

Paid-up share capital: 100,000.00 euros

 

Personal information and data

The information or personal data provided by the user will be processed in accordance with the provisions of the Data Protection Policies. By using the website, you authorize us to process such information and personal data and declare that all information and/or data personal data provided to us are accurate and truthful. 

Conditions of sale

Every purchase on the website www.marcocalzature.it is governed by the following general contract conditions that Marco S.r.l. reserves the right to modify.

Any new conditions will be effective from the moment they are published on this site. We therefore invite you to carefully read the conditions of sale every time you intend to make purchases on www.marcocalzature.it.

Use of the website

By using this website and/or placing orders through it, you agree to:

1. use the website only to carry out legally valid consultations or orders;
2. do not place false or fraudulent orders. If we have plausible reasons to believe that an order of this nature has been placed, we will be authorized to cancel it and inform the relevant authorities;
3. provide us with your email address, postal address and/or other contact details truthfully and correctly.

Likewise, you consent to our use of this information to contact you (if necessary, please read the Privacy Policy).
If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you guarantee that you are of legal age (over 18 years old) and that you have the legal power to enter into binding contracts.

Orders

Orders sent will be binding for Marco S.r.l. only after you have received confirmation from us via e-mail that the order process will have been completed regularly, the payment will have been authorized and the products will be at least partially available. We recommend that you print the email and keep it. If you do not receive the confirmation email, please contact us by writing to e-shop@marcocalzature.it

The information referred to in these Conditions and the details contained in this website do not constitute an offer to the public, but rather a mere invitation to formulate a contractual proposal.

Delivery and payment conditions 

It is up to the buyer to choose between the payment and delivery conditions offered on the site www.marcocalzature.it.

Means of payment

The details relating to the accepted means of payment are highlighted during the purchase procedure.

All payments are managed independently by third-party services. Therefore, this Website does not collect payment data – such as credit card numbers – but receives a notification once the payment is successful.

In the event that the payment made by one of the available means fails or is rejected by the payment service provider, the Owner is not obliged to execute the order. Any costs or commissions resulting from failed or rejected payments are the responsibility of the User.

Payment or delivery methods other than those indicated are not permitted.

 Terms of delivery

Delivery times are approximately between 1/8 working days, depending on whether the requested item is available in stock.

If the item must be put back into production, the times listed above may vary. However, the customer will be informed, via email, of the days necessary to reproduce the item.

For shipments outside Italy the timing will vary depending on the destination.

Marco S.r.l. undertakes to do everything possible so that, following the shipping confirmation, delivery takes place within the terms indicated above, within the deadline estimated at the time of selecting the delivery method and, in any case, within the maximum deadline 14 days from the date of Order Confirmation. The item will be entrusted to the courier who will send the customer a shipping confirmation with tracking information. Marco S.r.l. cannot be held responsible for any damage resulting from any delay during transport.

 Shipping

1  Shipping costs - ITALY

Shipments to Italy are made via courier, chosen unconditionally by Marco srl.
Shipping costs are free throughout Italy for orders over €99 and cost €5 for orders under €99.

Reference legislation regarding conditions of sale, i.e. articles. 49 ff. of Legislative Decree 206/2005 (Consumer Code) as amended by Legislative Decree no. 21/2014.
The competent court in case of disputes, in relations with Consumers, pursuant to art. 66-bis Legislative Decree. 206/2005, territorial jurisdiction is mandatorily attributed to the Court of residence (or domicile) of the Consumer.

 

 Purchase as a guest

 

Warranty

Marco S.r.l. guarantees that the products sold are free from faults and defects. If defects are found in the products, we kindly ask you to communicate it as soon as possible by writing to e-shop@marcocalzature.it. All products sold comply with the Italian and European Union (EU) regulations applicable to them.

Product return

To exercise the right of withdrawal, you must inform us by filling in the appropriate contact form on the form page for returns and exchanges on the website www.marcocalzature.it within 14 days starting from the day on which you, or a third party, other than carrier and designated by you, acquires physical possession of the goods.

Your right to withdraw from the Contract will apply exclusively to those products returned in the same conditions in which you received them. We remind you that in the event of a return, you are responsible for the contents of the package being returned.

No refund will be made, regardless of the return options you choose if:

• the package received contained an incorrect item and/or different from the product ordered or to be returned.
• the product has been used beyond simply opening.
• the products are not in the same condition in which they were delivered or if they have been damaged.

We therefore invite you to pay attention when returning products and to take care of the products while they are in your availability and possession. Please return the item using or including the original packaging in the package, which is an integral part of the item.

In the case referred to in the previous point 1), i.e. in the event of an error in the contents of the package returned by you, we will be authorized to charge you the transport costs in the event that it is possible to manage and return the package received to your attention.

After completing the returns and exchanges form on the website www.marcocalzature.it , you can return the product by sending it back to Marco srl, att.ne Office. Ecommerce returns, Via Curtatone 25 - 20122 Milan (Mi) Italy, without undue delay and, in any case, within 14 days from the day on which you, or a third party other than the carrier and designated by you, acquires physical possession of the goods . The deadline is met if you return the goods before the 14 day period expires. The direct costs and the method of returning the goods will be your responsibility.

Alternatively, the return can be made free of charge, in person, at any Marco store in Milan. In the event that you decide to return or change size at a Marco point of sale, you will have to personally go to the store and deliver the item including its original packaging together with the in-store returns form, printed and completed in its entirety (the form is printable at the following link: https://cdn.shopify.com/s/files/1/0406/5588/0341/files/MODULO_RESO.jpg) . We remind you that the item must arrive without undue delay and, in any case, within 14 days from the day you received it. The deadline is met if you return the goods before the 14 day period has expired.

After evaluating the condition of the item, we will inform you if you will be entitled to a refund of the amount paid. The refund will be made by re-crediting the amount according to the payment method used during the purchase.

You will be responsible for the costs and risks of returning the products, as indicated above.

Returns received after the contractual terms may be accepted at the discretion of Marco srl and may be refunded exclusively as credit at our e-store.

N.b. the conditions mentioned above can be evaluated and subsequently applied from time to time based on the quality of the goods received by us.

For returns relating to non-EU orders, the shipping costs for returning the footwear and any other related amount such as local taxes, customs duties, import duties and/or goods customs clearance are charged of the Customer and will be deducted from the final refund. The returned goods must be sent to Marco srl, att.ne Uff. Ecommerce returns, Via Curtatone 25 - 20122 Milan (Mi) - Italy. 

We recommend insuring the shipment. The package containing the return travels at the customer's risk, and therefore, Marco srl is not responsible for any loss, damage or delays in delivery to our warehouses.

The shipping of returns from countries outside Italy is the sole responsibility of the Customer. The Customer is invited to ensure the shipment of the return. The package containing the return is under the responsibility of the Customer. Marco srl  is not responsible in the event of loss, accidents or delays in the delivery of returned shipments sent by the Customer.

For any doubts, you can contact us by writing to e-shop@marcocalzature.it

 

Size change

Without prejudice to the provisions of the previous paragraph, once you have received the item, if you wish to change the size of the purchased product, you can request an exchange without additional delivery costs for the new product, provided that you return the original item in the same condition in which it was received. been delivered, free of damage and within the deadlines set out in these Conditions.

You can then request a size change by filling out the returns and exchanges form on the website www.marcocalzature.it within 14 days starting from the day on which you, or a third party other than the carrier designated by you, acquires physical possession of the goods.

Alternatively, the size change can be done free of charge, in person, at any Marco store in Milan. In the event that you decide to return or change size at a Marco point of sale, you will have to personally go to the store and deliver the item including its original packaging together with the in-store returns form, printed and completed in its entirety (the form is printable at the following link: https://cdn.shopify.com/s/files/1/0406/5588/0341/files/MODULO_RESO.jpg) . We remind you that the item must arrive without undue delay and, in any case, within 14 days from the day you received it. The deadline is met if you return the goods before the 14 day period has expired.

After evaluating the condition of the item, the shop will be able to change the size according to your preferences.

In the case of products purchased on the OUTLET, it will not be possible to exchange sizes at the points of sale . Changing sizes for products purchased on the OUTLET will only be possible online by filling out the returns and exchanges form . If the size you requested is not available, you will be entitled to a refund by crediting the amount spent to the payment method used for the purchase. purchase.

 

Return of defective products

If you believe that at the time of delivery the product does not comply with the provisions of the Contract, you must immediately contact us using our contact form for returns and exchanges , or by sending an email to e-shop@marcocalzature. it and we will inform you of the procedure to follow.

You will have to return the product to Marco srl, att. Uff. Ecommerce returns, Via Curtatone 25 - 20122 Milan (Mi) Italy or at the Marco point of sale located in Via Borgogna, 3 – 20122 Milan, this service is offered only at this point of sale. We will carefully examine the returned product and will notify you by email, within a reasonable timeframe, whether we will refund or replace the product (as applicable). The refund and/or replacement of the item will be carried out as soon as possible and, in any case, within 14 days from the date of sending our e-mail with which we will confirm that we will proceed with the refund or replacement of the unsuitable item .

The amount paid for products that will be returned due to damage or defect, if actually existing, will be refunded in full, excluding the costs of returning them to you. The refund will be made to the payment method used to make the purchase.

All rights recognized by current legislation remain unaffected.

Computer payment methods

We inform you, for your safety, that payment by credit card is made via Virtual POS managed directly by the credit institution. We will not know your credit card details.

Marco S.r.l. uses specific systems to control and verify all transactions that take place through the site, such as the Secure Sockets Layer (SSL), to allow the encryption of potentially sensitive information.

Terms and conditions of promotions

Marco S.r.l. reserves the right to cancel current promotions at any time. The discounts are not cumulative. The discount code sent following subscription to the newsletter cannot be used when the products are already on sale.

Jurisdiction and Applicable Laws

The use of our website and contracts for the purchase of products through this website are governed by Italian law.